You’ve Got Some Questions.
Have a question that’s not on the list? Email us at info@scriptco.com
Once you sign up for a membership we would need a new prescription sent in by your prescriber. To give true at-cost pricing and expedite prescription processing, we ask for new prescriptions and do not take transfers from other pharmacies.
If you need to make changes to or cancel your order, please contact us at 254-300-7366. Orders cannot be cancelled once shipped.
Once your prescription is paid for, it is usually sent out the same day. Currently, the shipping methods are as follows:
- Free Shipping (USPS First Class) 1-5 business days
- USPS First Class 1-5 business days = $6
- USPS Priority mail 2-3 business days= $10
- UPS Expedited Shipping (Overnight) (required for cold shipments)= Price calculated at checkout
We only accept prescriptions to be sent electronically or faxed directly from your provider.
Not a problem! Please let the pharmacy know you would like a refill, and we will request refills from your doctor on your behalf. However, if you need your refill in a hurry, you may also want to give your doctor’s office a call since that can make them move a little faster.
You can request refills from your member login by clicking on the “Request Refills” tab or you can call the pharmacy and use the automated touch-tone service. After that, you will receive a text message alerting you that you have “medications ready for payment”.
We currently do not dispense controlled substances.
YES! As well as all other diabetic supplies needed.
You have the option upon signup to elect:
- Yearly membership: $140 billed auto recurring payment every 12 months ($60 savings on the year)
- Quarterly membership: $50 billed auto recurring payment every 3 months
ScriptCo accepts all major credit cards.
Absolutely! We do not take any form of insurance, so no matter what health plan you have, Medicaid, or Medicare, PPO or HMO, you can still be a member of ScriptCo. If you have any questions or concerns, please contact your health plan administrator.
Not at all. Being a ScriptCo member is exactly the same as paying without using insurance at any retail pharmacy, which is perfectly fine. If you are concerned, please check with your health plan carrier.
We are sorry, but as an online pharmacy we cannot accept FSA/HSA cards.
We send a tracking number immediately upon shipping to all of our members.
Currently, the shipping methods are as follows:
- Free Shipping (USPS First Class) 1-5 business days
- USPS First Class 1-5 business days = $6
- USPS Priority mail 2-3 business days= $10
- UPS Expedited Shipping (Overnight) (required for cold shipments)= $40
Tens of thousands of prescriptions are mailed all across the country on a daily basis.
Call us immediately and we will get to the bottom of it together.
ScriptCo members are entitled to receive their medications with no shipping cost. These “free shipments are shipped USPS fisrt class. Delivery time is normally 1-5 business days:
- Annual memberships receive four free shipments per year (12 months).
- Quarterly memberships receive one free shipment per quarter (3 months).
These free shipments are shipped USPS first class mail. After the member uses their free shipments or any non-member who wants to use ScriptCo, will have the option:
- USPS first class mail (1-5 business days): $6 per shipment
- USPS Priority Mail (2-3 business days): $10 per shipment
- UPS Expedited shipping (Packages that include refrigerated item(s) require expedited shipping): $40 per shipment
Yes, just update the shipping address in your profile online that you would like your medications to be shipped to, and that is where they will go starting with the next time we ship to you.
We try to always fill prescriptions for 90 days! Sometimes you may need to contact your prescriber’s office to specifically ask for a new prescription for 90 days. For prescriptions that are written for more than 90 days, we may shorten them to 90 days in the interest of patient safety.
All members are entitled to their free shipments (see membership overview on the homepage). All members get their medications at the true wholesale cost (you buy the medications for the same price we purchase the medications for). All Non-Members pay for all shipping charges and incur a $50 fee per prescription.
Customer Support
Business Hours
Monday – Friday
8:30 AM – 5:00 PM CT
- Saturday
- 8:30 AM – 10:00 AM CT
